Returns & Exchanges

Due to the digital nature of our DXF and SVG files, we generally do not offer refunds once a file has been downloaded. However, if you experience a technical issue or find a defect in the design, we are committed to providing a resolution or a corrected file to ensure your metal art project is a success.

1

Initial Review

Double-check that your cutting software is compatible with DXF or SVG formats before reaching out for assistance.

2

Contact Support

If you encounter a file error, email our support team with your order number and a screenshot of the issue within 14 days of purchase.

3

Technical Troubleshooting

Our designers will review the vector paths and provide a repaired file or alternative format if the original design is found to be faulty.

4

Final Resolution

In the rare event that a technical defect cannot be fixed, we will issue a store credit or refund at our discretion to ensure your satisfaction.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing